Services

After Sales

Maintaining the reliability of fire suppression systems is essential for protecting critical infrastructure and ensuring regulatory compliance. CTS provides comprehensive after sales support services to ensure fire suppression systems and gas cylinders remain fully operational throughout their lifecycle.

Service Exchange Programme

The CTS Service Exchange Programme ensures that fire suppression systems remain operational during maintenance or refurbishment. When cylinders require servicing, tested replacement units can be deployed immediately to maintain protection.

Our services support organisations operating anywhere from data centres to industrial facilities and critical infrastructure, where fire protection system reliability is essential. This ensures your fire suppression system is always operational; our priority is your safety and keeping your business running at all times.

First Fill and Refills

Gas suppression systems rely on properly filled cylinders containing the correct extinguishing agent. CTS manages both initial cylinder filling (first fill) and ongoing refilling services.

Services include:

Initial cylinder fills following installation
Routine refills in line with operational and regulatory requirements
Verification of cylinder compatibility and integrity before filling
Safe handling of all gas types across diverse cylinder materials

CTS ensures that cylinders are fit for purpose and ready to always protect your facility in the event of a fire.

Refurbishment and Replacement

Over time, cylinders and system components can degrade or become damaged following system discharge. CTS provides refurbishment and replacement services to restore fire suppression systems to full operational performance. This includes:

Component refurbishment, repair or upgrade
Replacement of worn or damaged cylinders and parts
Testing and certification to maintain compliance and safety
Coordination with operational schedules to minimise disruption

By refurbishing or replacing components, CTS ensures long-term reliability and regulatory compliance.

Hydrostatic Testing

Hydrostatic testing is a mandatory safety test for pressurised cylinders, used to verify that they can safely retain gas at their operating pressure.

During testing, cylinders are filled with water and pressurised to confirm structural integrity. Our hydrostatic testing services include:

Pressure testing of cylinders to regulatory standards
Verification of cylinder integrity after refill or refurbishment
Accurate reporting and certification for compliance
Identification of potential failures before cylinders return to service

This ensures that all cylinders are safe and compliant.

Ensuring Safety Every Step of the Way

At CTS, our commitment to fire suppression goes way past the initial sale. Our after sales service is designed to keep your fire suppression systems and gas cylinders fully operational, compliant and safe, long after installation. With CTS you can have confidence that your assets, people and operations remain protected.

Frequently Asked Questions

Below is a quick overview of our most frequently asked questions about CTS after sales support services.

CTS provides comprehensive after sales support for fire suppression systems, including service exchange programmes, cylinder refilling, refurbishment, replacement, and hydrostatic testing. These services ensure systems remain operational, compliant, and safe throughout their lifecycle.

The Service Exchange Programme allows fire suppression cylinders to be replaced with tested, ready-to-use units during maintenance or refurbishment. This ensures fire suppression systems remain fully operational with minimal disruption to protection coverage.

CTS manages both first fills for newly installed cylinders and ongoing refills. This includes verifying cylinder compatibility, safe handling of all gas types, and ensuring cylinders meet operational and regulatory requirements before being returned to service.

Hydrostatic testing is a safety process used to check whether pressurised cylinders can safely hold gas at operating pressure. Cylinders are water-filled and pressurised to verify structural integrity, with full certification provided for compliance and safety assurance.

Yes. CTS offers refurbishment and replacement services for worn, damaged, or discharged cylinders. This includes repairing or upgrading components, replacing parts where necessary, and testing systems to ensure they meet safety and compliance standards before returning to service.

Safe Disposal

CTS provides fire suppression after sales support including cylinder exchange, refilling, refurbishment and testing services to maintain system reliability.

Consultancy and Delivery

CTS provides fire suppression consultancy, system design, installation and ongoing support for data centres, CNI, industrial and commercial facilities.